Unable to connect the Stripe payment field

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    Asked on April 16, 2018 at 10:13 AM


    My form says I can only have one payment field per form. I have used Stripe a few times with JotForm and I have never seen this before.

    I need multiple fields and the system allows me to create them. Should I be taking the message seruiosly


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    Answered on April 16, 2018 at 11:28 AM

    You can only have 1 payment processor (like PayPal, Stripe or Square) on a single form. Your form already has Stripe payment field. Here's a screenshot:


    You need to delete the existing payment integration in order to add a new one. If you click the "Edit" button, the payment settings will appear.

    I checked your form and I can verify that it is already connected with Stripe.

    If you are having any issues, let us know. Thank you.

  • Profile Image
    Answered on April 16, 2018 at 11:43 AM
    Thanks s much. Very quick response!
    So that I'm clear, is everything is OK with the form below and I need
    not do anything?
    If it is, I'm still not sure why I get the edit message on the stripe
    element on the left.
  • Profile Image
    Answered on April 16, 2018 at 01:16 PM

    The EDIT on your left is to inform you what Payment Integration you have used and so that you can edit the settings right away by clicking EDIT.

    You can test your Form with the payment integration using the Test Mode.

    If you're not seeing the same as above and all you see are your PRODUCTS,click the gear icon first and you'll see this same Payment Wizard.

    Hope this information helps.

    Thank you.