Why is my form getting stuck and never submits?

  • danneel
    Asked on April 16, 2018 at 10:57 AM

    Hi JotForm. 

    I have a form that is not "submitting" after hitting the submit button. It just processes but doesn't submit and doesn't redirect to the thank you URL. 

    Can see the URL below.  

  • Kevin Support Team Lead
    Replied on April 16, 2018 at 12:23 PM

    I can see the issue is related to the invisible Google re-Captcha added to the form, please try removing that widget and adding it again, that solved the issue on my end. 

    Why is my form getting stuck and never submits?  Image 10

    I hope this helps. 

  • danneel
    Replied on April 16, 2018 at 12:28 PM

    I did that (removed captcha) earlier but I'm still having the issue.. 

  • Kevin Support Team Lead
    Replied on April 16, 2018 at 1:40 PM

    I can see the issue still on your form, after inspecting the console I could see the issue is still related to widgets, may you please try deleting the invisible captcha and the signature fields, test the form see if it works and add them again? 

    I just removed the captcha on a cloned form of yours, but the signature widgets may be related to this as well. 

    Please let us know how it goes. 

  • danneel
    Replied on April 16, 2018 at 1:49 PM

    I removed the two signature widgets and the captcha and tried to submit but still doesn't finish and just shows please wait.. 

  • Brody_S
    Replied on April 16, 2018 at 2:25 PM

    I have cloned your form and there is another Google re-Captcha just above the submit button.

    1523903094capthca Screenshot 10

    Upon removing it the form has successfully been submitted. Can you please verify that you have removed that captcha as well.

    Thanks


  • danneel
    Replied on April 16, 2018 at 2:34 PM

    Hmm.. Okay.. See that and removed it.. Form submitted fine.. thanks so much for pointing that out. Cheers. Please close ticket..

    Dan