Why has my account been suspended?

  • SistersofNiaInc
    Asked on April 16, 2018 at 11:35 AM

    I tried to log into my account and noticed it has been suspended again...why? All of the credit card fields have been removed.

  • Adrian
    Replied on April 16, 2018 at 12:57 PM

    Your account with the username SistersofNiaInc is active and the forms are working correctly.

    I noticed that there are two Disabled forms in your account. If you want to enable those forms, please follow the instructions in the image below.

    Why has my account been suspended? Image 10

    Complete Guide: How to Enable/Disable a Form

    If you are talking about another account, let us know.

  • SistersofNiaInc
    Replied on April 16, 2018 at 1:43 PM
    Hello,Thank you for your response. I actually am talking about a different account. It's for SweetTsTravelServices and the email address is booktravel@sweettstravelservices.com.Sorry for the confusion, but I was not able to access the contact form through that account. Synthia SmithExecutive DirectorSisters of Nia, IncorporatedPhone:  707-469-3642Email:  ssmith@sistersofnia.orgWebsite:  sistersofnia.orgFacebook 
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  • Adrian
    Replied on April 16, 2018 at 3:11 PM

    You were using plain text fields to collect credit card information on this form. http://www.jotform.us/form/80507670031145

    I have removed the faulty fields and reactivated the account.

    If you want to collect payments through your forms, you must add a Payment Integration.

    Check the Help Articles for more information. Payment Forms