Why has my account been suspended?

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    SistersofNiaInc
    Asked on April 16, 2018 at 11:35 AM

    I tried to log into my account and noticed it has been suspended again...why? All of the credit card fields have been removed.

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    Adrian
    Answered on April 16, 2018 at 12:57 PM

    Your account with the username SistersofNiaInc is active and the forms are working correctly.

    I noticed that there are two Disabled forms in your account. If you want to enable those forms, please follow the instructions in the image below.

    15238978051.png

    Complete Guide: How to Enable/Disable a Form

    If you are talking about another account, let us know.

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    SistersofNiaInc
    Answered on April 16, 2018 at 01:43 PM
    Hello,Thank you for your response. I actually am talking about a different account. It's for SweetTsTravelServices and the email address is booktravel@sweettstravelservices.com.Sorry for the confusion, but I was not able to access the contact form through that account. Synthia SmithExecutive DirectorSisters of Nia, IncorporatedPhone:  707-469-3642Email:  ssmith@sistersofnia.orgWebsite:  sistersofnia.orgFacebook 
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    Adrian
    Answered on April 16, 2018 at 03:11 PM

    You were using plain text fields to collect credit card information on this form. http://www.jotform.us/form/80507670031145

    I have removed the faulty fields and reactivated the account.

    If you want to collect payments through your forms, you must add a Payment Integration.

    Check the Help Articles for more information. Payment Forms