Emails: Can't view inserted images in auto responder and notification emails

  • marilynbanfield
    Asked on April 16, 2018 at 6:13 PM

    The recipients of auto responder and notification email cannot view the inserted image.  I inserted IMG into email settings as per earlier reply but this failed.

    please respond urgently


    this mb

    Jotform Thread 1446564 Screenshot
    Page URL: https://form.jotform.co/80637639484873
  • jonathan
    Replied on April 16, 2018 at 9:55 PM

    I test on a cloned form but so far I was not able to reproduce the issue you described. I can insert/add an image inside the Emails using the Email editor.

    See screenshot:

    1523930021zzz 2018 04 17 09 Screenshot 10

    You need to click on the Insert Image tool to insert image.

    Make sure to SAVE the changes to take effect.

    Please check and try again. Let us know if issue persist.

  • marilynbanfield
    Replied on April 16, 2018 at 10:43 PM
    As suggested, I clicked image tool and then selected “my Images” and then saved
    still no success .
    this is screenshot of notification email:
    [cid:FEA52DF5-7867-4744-9C92-C908EE7C7EC3@gateway]
    I want the notification/auto responder emails to include the photo as entered on the submission form and to be viewed.
    please advise?
    thks, mb
    ...
  • jonathan
    Replied on April 17, 2018 at 12:52 AM

    The image was not included in your last response. So we were not able to see the issue.

    Please follow this guide on how to add screenshot.

    I did checked on your form and I see the image was not properly added.

    1523940633zzz 2018 04 17 12 Screenshot 10


    from that image, can you tell us which of the 3 options you used.

    1523940751zzz 2018 04 17 12 Screenshot 21




  • marilynbanfield
    Replied on April 17, 2018 at 1:43 AM
    Currently I can’t successfully send email to you via browser thread….Via your browser thread, I press SUBMIT and then page gets stuck on PLEASE WAIT. So I am answering this way…
    I selected My Images and then Save
    I did not know which option to select but the result I want is that the notification/auto responder emails include the photo as entered on the submission form and to be viewed.
    please advise?
    Can someone edit my form from your end so it works and to save a lengthy support process?
    thks, mb
    ...
  • gizem
    Replied on April 17, 2018 at 5:17 AM

    Hello marilynbanfield,

    I cloned your form and submitted it. I was able to view the photo that I uploaded to the form via file upload field.

    Then, I made a test submission to your form for further testing. You should have received the notification e-mail. You can see the autoresponder email I received after submitting your form:

    1523955925Screen Shot 2018 04 17 at 12 Screenshot 10

    The problem is seen as resolved. Please check the notification email that you received.  If you are mentioning to a different problem, please clarify your question further. It would be better if you can provide the problem with screenshots, too.

    How to Post Screenshots to Our Support Forum

    Let us know how it goes.