What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I update my credit card information in my account settings?

    Asked by nhankwitz on November 05, 2012 at 10:11 AM

    I have a different credit card and would like to update it on my account settings, but when I give there, it doesn't give me the ability to do that.

  • Profile Image

    Answered by pinoytech on November 05, 2012 at 10:32 AM


    Since you are paying your subscription our gateway Plimus, please follow this simple steps:

    1. Find your Plimus username in the email that was sent to you when you first paid for your subscription.

    2. If you forgot your password, reset your Plimus password via this link by entering your email and plimus username.

    3. Log in to Plimus via this link.

    4. Go to My Account then click "Change" on the payment method column (far right side) of your acitve JotForm subscription.

    5. Save the changes to update your account.

    Thank you!