- rdot22Asked on November 05, 2012 at 10:23 AM
I am trying to set up email notification for one of my forms. When I put in email recipient as email@example.com and hit test email, it says it is sent to firstname.lastname@example.org(the email address of account holder). However, I am not receiving the test email at email@example.com either.
About a month ago, we had this same issue and I think that somehow our domain was being blocked by jotform, but I was not the one who was working on it so I am not 100% sure.
- JotForm SupportWelvinAnswered on November 05, 2012 at 10:33 AM
Test email will only send notifications to the email address associated with your account and not to the recipient that you have added on your form notifications.
Your email address, firstname.lastname@example.org is IN our bounce list. Results shows;
email@example.com is IN the bounce list
Reason(s) : 5.4.7 - Delivery expired (message too old) 'timeout'
To prevent this from happen again, please make sure to Whitelist Jotmails IP Addresses.
Also, please try to set your form notifications "Sender Email" to firstname.lastname@example.org
I hope this help and please let us know if you have further questions or concerns.
- rdot22Answered on November 05, 2012 at 03:53 PMHi,
So I am now receiving test emails at email@example.com which is good but I want them to go to Ashley@bamagolf.com. In the notification, it is set to deliver to Ashley@bamagolf.com but is still coming to account holder email. Is there a way to fix this?
Director of Course Rating
Alabama Golf Association
1025 Montgomery Highway, Suite 210
Birmingham, Alabama 35216
- JotForm SupportNeilVicenteAnswered on November 05, 2012 at 04:03 PM
Like what my colleague mentioned, the Test Email function will send test notifications only on the email address associated to your account, no matter what the configured recipient for that notification is. If you'd like to check whether the email Ashley@bamagolf.com receives emails, you must do a test submit on your live form.
On a related note, I noticed that your form SMC Sign Up contains three separate notifications, and only the one that is being sent to Brian@bamagolf.com is configured correctly, i.e., Sender Email is set to firstname.lastname@example.org
Kindly apply the same to the other notifications to ensure that the emails sent successfully.
Hope this helps.