Email notification not working

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    Asked on November 05, 2012 at 10:23 AM

    I am trying to set up email notification for one of my forms. When I put in email recipient as and hit test email, it says it is sent to email address of account holder). However, I am not receiving the test email at either. 

    About a month ago, we had this same issue and I think that somehow our domain was being blocked by jotform, but I was not the one who was working on it so I am not 100% sure. 

    Please help.




    Brian Scheufler

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    Answered on November 05, 2012 at 10:33 AM


    Test email will only send notifications to the email address associated with your account and not to the recipient that you have added on your form notifications.

    Your email address, is IN our bounce list. Results shows;


    Result: is IN the bounce list  

    Reason(s) : 5.4.7 - Delivery expired (message too old) 'timeout'

    To prevent this from happen again, please make sure to Whitelist Jotmails IP Addresses.

    Also, please try to set your form notifications "Sender Email" to

    I hope this help and please let us know if you have further questions or concerns.


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    Answered on November 05, 2012 at 03:53 PM

    So I am now receiving test emails at which is good but I want them to go to In the notification, it is set to deliver to but is still coming to account holder email. Is there a way to fix this?

    Brian Scheufler
    Tournament Director
    Director of Course Rating
    Alabama Golf Association
    1025 Montgomery Highway, Suite 210
    Birmingham, Alabama 35216

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    Answered on November 05, 2012 at 04:03 PM


    Like what my colleague mentioned, the Test Email function will send test notifications only on the email address associated to your account, no matter what the configured recipient for that notification is. If you'd like to check whether the email receives emails, you must do a test submit on your live form.

    On a related note, I noticed that your form SMC Sign Up contains three separate notifications, and only the one that is being sent to is configured correctly, i.e., Sender Email is set to

    Kindly apply the same to the other notifications to ensure that the emails sent successfully.

    Hope this helps.