What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    cancel subscription

    Asked by mlunderhill on November 05, 2012 at 10:29 AM
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    JotForm Support

    Answered by Welvin on November 05, 2012 at 10:38 AM

    Hi,

    I have your check your account and you are paying your subscription using Paypal.  To cancel your subscription, please follow the steps below;

    1. Log into your PayPal account
    2. Find the latest payment you made to us
    3. Click on your subscription number
    4. Click on "Cancel Subscription" button.

    When you cancel your subscription you will not be charged again, but your account will stay Premium until the time you have paid for expires.

    I hope this helps. Thanks