What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Downgrade my account to the free version.

    Asked by mlunderhill on November 05, 2012 at 10:42 AM

    I cannot determine how to do this myself.

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    JotForm Support

    Answered by Welvin on November 05, 2012 at 10:51 AM


    You are paying your subscription to us using Paypal and we do not have an access to your account nor we do NOT want to access your account. It is too risky to both parties if we do it.

    Downgrading/Cancelling your subsciption in Paypal is very easy, just please follow the steps I have provided on your first thread;