What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why won't my account reset its memory use?

    Asked by RobertSmythe on November 05, 2012 at 11:40 AM

    I erased most of the data saved in my account but it won't reset and as a result I can't get any submissions on my forms. Instead, I get a message that I need to upgrade to a premium account.

    Can this be fixed, please? I don't need premium: once the memory usage accurately represents what I'm using, I'll have all the storage space I need. 

    My Forms Submissions message storage space
  • Profile Image

    Answered by jeanettebmz on November 05, 2012 at 12:11 PM

    I have reset your account's counter to zero.

    Thanks!