Why won't my account reset its memory use?

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    RobertSmythe
    Asked on November 05, 2012 at 11:40 AM

    I erased most of the data saved in my account but it won't reset and as a result I can't get any submissions on my forms. Instead, I get a message that I need to upgrade to a premium account.

    Can this be fixed, please? I don't need premium: once the memory usage accurately represents what I'm using, I'll have all the storage space I need. 

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    jeanettebmz
    Answered on November 05, 2012 at 12:11 PM

    I have reset your account's counter to zero.

    Thanks!