What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Downgrade Account

    Asked by aurorauniversity on November 05, 2012 at 11:41 AM


    When I follow the steps to downgrade my company's account. I get redirected to a site that I am unable to log into.

    Please advise.



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    JotForm Support

    Answered by liyam on November 05, 2012 at 11:58 AM

    Hello Jessi.  I have now canceled your subscription for you.  You will not get charged again.  Your account will stay Premium until December 22, 2012.  After this date, you will be downgraded to free.  You may also do so upgrade anytime after this date.

    If you have other questions or concerns, please do let us know.

    Thanks for using JotForm!