What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I change my form to show sale of a service instead of goods?

    Asked by foothills05 on November 05, 2012 at 11:59 AM

    Paypal says my form shows them I'm selling goods instead of a service.  How do I make that change so I do not have to show shipping on my Paypal account?


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    JotForm Support

    Answered by liyam on November 05, 2012 at 12:30 PM

    Hello foothills05.  You can disable this by Selecting No on the Need Shipment Address on the Payment Wizard.

    To go to the Wizard, click this magic wand icon when editing your form:

    Next, the window for the wizard will appear.  Select No on the Need Shipment Address option

    Finish your Payment wizard and save your form.