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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Forms are not sending to my email address

    Asked by heathersqueaker on November 05, 2012 at 05:18 PM

    I am not receiving emails at my email address whenever I receive a submission through my form.  The submissions show up in JotForm, but are not sent to my email.  I did try the test and I do receive the test emails from JotForm, but still not the actual email submissions.

    Page URL:

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    Answered by paulgrimshaw on November 05, 2012 at 05:29 PM

    I have just started having the same problem with a form that was working previously.  Neither AutoResponder or Notification emails work.

    I need this sorted urgentely or I will have to seek an alternative....

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    Answered by heathersqueaker on November 05, 2012 at 05:32 PM

    I also need this fixed urgently; my business depends on it.  My form was working, last I knew, without any changes being made.  I've tried checking everything I can think or and see in the options, but nothing seems to have fixed the issue.  Have tried submitting with the form from three different devices.  None of the submissions go to my email.  The only submissions that go through are the "test" submissions from JotForm.

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    JotForm Support

    Answered by idarktech on November 05, 2012 at 06:15 PM


    Try it now and let us know if the problem still persist. It might be due to some lag on our server but I am still not sure since I can't replicate the problem on my end. I have also submitted a test submission using your form, check if that went through.

    We'll await your updates.


    We'll deal your issue on your thread. Thanks for understanding.

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    JotForm Support

    Answered by Mike_T on November 05, 2012 at 06:28 PM


    Email messages are being sent to your email address. However, they are most probably filtered by your email server.

    Here are the mail logs:

    /var/log/jotform/amazonSES.log:[05/Nov/2012:15:42:52 -0500]  AmazonSES Sent email to o*****@m************.com -  MessageID:0000013ad24fbd77-bf8d4190-98af-47df-96e1-49352be42a11-000000 - RequestId:5dbe9517-2789-11e2-8945-51134463507b

    /var/log/jotform/amazonSES.log:[05/Nov/2012:16:14:45 -0500]  AmazonSES Sent email to o*****@m************.com -  MessageID:0000013ad26ceea5-0bf4c4b6-c562-4abe-bde9-d55550e6285d-000000 - RequestId:d296b400-278d-11e2-b9e0-c138cd4eedfd

    I would like to recommend you to configure your Email Notification to use real Sender Email:


    That may help, as some email providers can filter email messages from 'fake' senders.

    1. Log into your JotForm account via http://jotformeu.com/ and go to My Forms section.

    2. Select the form and click on "Edit".

    3. Click on "Setup and Embed" tab on the form builder toolbar.

    4. Click on "Email Alerts" and select "Notification".

    5. Click on "Reply-To and Recipient Settings" button (third from the right along the bottom).

    6. Set:

    Sender E-mail: noreply@jotform.com

    Note: You can use user's email as a Reply-to Email.

    7. Click "Finish" button.

    Also, you may delete your email conditions. They are not required in your case, as we send Email Notifications for every submission.


    We will get back to you shortly.

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    Answered by guest_23096337429055 on November 06, 2012 at 01:34 AM

    I just went through the suggested solution, then went to my website and made a submission.  It has gone through and been received in my email almost immediately.  I still haven't received the ones that were sent last night, but I'm glad to know that it is working now.  Thank you.

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    Answered by Angelo   on April 08, 2016 at 12:00 AM

    i am also not receiving emails from my form


    it was working up until 2 days ago 


    please advise me on what to do 

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    JotForm Support

    Answered by BJoanna on April 08, 2016 at 03:29 AM


    I have moved your question to separate thread and we will provide you an answer there shortly.


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    Answered by onpoint100 on February 13, 2017 at 12:40 PM

    Hello, I'm having this problem too.  Despite what I put in for recipients, it says it is only sending to the email of the account holder.

    Please help

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    JotForm Support

    Answered by BJoanna on February 13, 2017 at 01:09 PM


    I have moved your question to separate thread and we will provide you an answer there shortly.