form is not sending attachments from user even though a confirmation page is generated. Also, why does the integration create a new spreadsheet?

  • Profile Image
    energybilldr
    Asked on November 05, 2012 at 09:05 PM

    Hi,

    My form is not sending the attachments that my users are submitting even though they are getting a confirmation page.  

    also, why does jotform make a new spreadsheet (google docs and drive integration) with every entry into the form rather than building off of an existing one?

    Frustrating becasue I am trying to link an externam button that shows a live published version of the spreadsheet for viewers to see their entry....

    Any help please!! my users are growing restless!

     

    Thanks

  • Profile Image
    moonzkie
    Answered on November 05, 2012 at 10:22 PM

    Hi,

    Can you please specify which form are you referring to? It would be easier to give a more accurate solution if there is a way to view and inspect your form.

    Thank You.