What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    form is not sending attachments from user even though a confirmation page is generated. Also, why does the integration create a new spreadsheet?

    Asked by energybilldr on November 05, 2012 at 09:05 PM


    My form is not sending the attachments that my users are submitting even though they are getting a confirmation page.  

    also, why does jotform make a new spreadsheet (google docs and drive integration) with every entry into the form rather than building off of an existing one?

    Frustrating becasue I am trying to link an externam button that shows a live published version of the spreadsheet for viewers to see their entry....

    Any help please!! my users are growing restless!



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    Answered by moonzkie on November 05, 2012 at 10:22 PM


    Can you please specify which form are you referring to? It would be easier to give a more accurate solution if there is a way to view and inspect your form.

    Thank You.