What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My account is "lost" although the invoices have been paid. How can I recover my account?

    Asked by guest_23098673535058 on November 05, 2012 at 09:54 PM

    I am not positive about which e-mail address I have listed, but it should be hbcavs****@gmail.com.  The invoices from Plimus come to arch****@ureach.com.  Neither of these e-mail addresses are recognized by your system.  I would like to be able to use my paid account.


    Thank you.

  • Profile Image

    Answered by moonzkie on November 05, 2012 at 10:03 PM


    Can you please give us the form URL or the transaction number of the payment you just made? 
    Thank you.