missed one subscription

  • Profile Image
    CristiP
    Asked on November 06, 2012 at 03:39 AM

    My form: http://form.jotformeu.com/form/21562611852349

    Why I didn't receive one subscription? The last one I received it!

    It's possible to missed many more...

  • Profile Image
    liyam
    Answered on November 06, 2012 at 03:55 AM

    Hello CristiP.  I guess what you mean is that you missed one submission, rather than subscription.  Can you please explain more details on this case and tell us what you didn't receive?

    Thanks.

  • Profile Image
    CristiP
    Answered on November 06, 2012 at 04:33 AM

    Yes! Sorry for misspell and for my english; I'm not an english speaker.

    So... One of my submissions was not sent to my email. The anterior and the next ones were sent; difference in minutes. If you want, I can send you my account details, I'm nothing to hide! :))

    I hope I explained it good. :)

  • Profile Image
    moonzkie
    Answered on November 06, 2012 at 05:50 AM

    Hi.

    I believe what you meant is you are not recieving Notification Emails.

    I would suggest you to configure your email alerts' sender name and email to "JotForm" and "noreply@jotform.com", respectively.

    If changing Sender name and email does not help, ask your hosting provider to add these IP addresses to their whitelist:

    174.34.57.214
    174.34.57.216
    174.34.57.218
    174.34.57.219
    208.117.50.251

    Just please let us know if you need any further assistance. Thank you so much!

  • Profile Image
    liyam
    Answered on November 06, 2012 at 06:06 AM

    Thank you for the response, CristiP.

    Can you tell us which of your submissions were the ones that you did not receive an email?  Can you also check your spam folder or junk mail folder if in case the notifications landed there?

    Thanks.

  • Profile Image
    CristiP
    Answered on November 06, 2012 at 06:06 AM

    Thank you very much!

    Let's see now...

    Later edit:

    moonzkie, I already do the iFrame resetting. :)

    That with "noreply" I do it a few weeks ago.

    liyam, the submission was made at 2012-11-05 14:15:10 (London time)

    I search it everywhere. It's only on your servers. It's possible to be more submissions missed... I didn't check all!

  • Profile Image
    liyam
    Answered on November 06, 2012 at 08:23 AM

    To ensure that you'll be able to receive the emails from our system properly, can you contact your email service provider and have the following IP addresses whitelisted:

        188.138.116.138
        107.20.173.204
        174.34.57.218
        174.34.57.216
        174.34.57.214
        174.34.57.219
        208.117.50.251
        85.25.117.56

    Next, on your form, can you change norepy@jotform.com to another email address such as the email address field on your form as reference?