What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    If some questions are omitted in the submission, can I assume that the surveyee has chosen to not answer that particular question?

    Asked by fallmenders on February 21, 2011 at 03:06 PM
  • Profile Image
    JotForm Support

    Answered by obi-wan on February 21, 2011 at 05:22 PM

    Hello fallmenders,

    In case of some questions are omitted in the submission you still will be informed about the "empty" answers in the Jotform's reports. Since they are reported, you will have access to those data. On the other hand, we would suggest you to add a check box for the questions labeled such as "Prefered to not answer" for example. You can use "Conditions" tools of Jotform and after your surveyee checks "Prefered to not answer" you can hide that question. In this way you could exclude the possibility of oversight or forgetfulness. Also you can set your form areas as "required" if you do not want any empty submissions for specified questions.

    For your acknowledgement we have tested Jotform in particular case of some of your forms for if Jotform reporting is not missing any data, and we assure you that your "empty" submissions are omitted.


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    JotForm Founder

    Answered by aytekin on February 22, 2011 at 02:22 PM

    Is this happening on the reports or emails?

    If you are missing fields on the emails, you should probably reset the email body. To do that:

    1. Open your form on the Form Builder
    2. Click on "Setup and Share" tab,
    3. Click on "Email Alerts",
    4. Select "Notification",
    5. Click on "Delete Email" button,
    6. Click on "Email Alerts" again,
    7. Click on "Add New Email" and complete the wizard,
    8. Save your form.