I have a valid email entered (not the one for my account), but forms are not emailing

  • behlingc
    Asked on April 19, 2018 at 9:15 AM
  • David JotForm Support Manager
    Replied on April 19, 2018 at 11:37 AM

    What is the form in which email notifications are not being sent? Have you checked your spam folder? Please mark them as NOT SPAM if you find them there.

  • behlingc
    Replied on April 19, 2018 at 2:43 PM
    It is the 2018 Father/Daughter Registration form. Did check Spam, but did not see any emails there.
    --Chris
    Sent from Mail for Windows 10
    ...
  • Mike_G JotForm Support
    Replied on April 19, 2018 at 3:48 PM

    Thank you for that information. I have checked the email notification in that form and found what's causing the issue you are experiencing.

    The email address set as the recipient of the email notification in that form has a dot at the end.

    1524167277t15 46 18 Screenshot 10

    Please check the email address again and make sure that it is in the correct format.

  • behlingc
    Replied on April 19, 2018 at 4:43 PM
    Oh no!!!! Well, that’s an embarrassing mistake on my part.
    Thank you for putting your time towards this…
    --Chris
    Sent from Mail for Windows 10
    ...