How can I change the sender information on emails?

  • Kidzapp
    Asked on April 19, 2018 at 9:24 AM

    Hello there

    We are having this issue with the meta data on our confirmation emails.

    Can we control this somehow> or change it ?

    1.) Our Email Send from is info@kidzapp.com but the Customers Name is appearing as in the display data ? this is cuasing some confirmaiton emails to go to spam folders.

    2.) Also we have the via JotForm? how can we remove these references? we have enable SMTP and validated our domain?

    Many thanks in advance for the great swift support we get on here !

    Best Regards

    Miguel

    Jotform Thread 1450065 Screenshot
  • Kevin Support Team Lead
    Replied on April 19, 2018 at 12:06 PM

    The sender name is selected on the email settings, when you're using email notifications the sender name will be a field from the form or it can be JotForm, but when you're using email autoresponders the sender name can be fixed and you can type in your desired name.

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    Now, this will be changed when you use the SMTP info, the sender name should be the one of your sender, basically all the information will be from your own server.

    Here's the guide: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form 

    I hope this helps.