JotForm Submission not being received in my email - Support Please assist.

  • Profile Image
    guest_23101564067042
    Asked on November 06, 2012 at 07:41 AM

    Hi JotForm Support,

    I am having trouble with my JotForm Submissions not being received in my email inbox. I can access them only from your website in my login page.

    It was working fine until I changed to my new site and my business Gmail went down. I have been searching throught the forum and found that someone with the same problem was on your bouce list. I think this has happened to my email address as my email was down for a few days and all incoming emails had bounced back.

     

    Can you please advise if this is the issue as I have tried resetting the email and selecting test but nothing comes to my email inbox.

    My form is installed correctly and works just fine on the website as well.

    Your assistance would be muchly appreciated.

     

    Kind regards

    Angela

     

     

  • Profile Image
    Welvin
    Answered on November 06, 2012 at 08:35 AM

    Hi Angela,

    If info@personalisedcakes.com.au is your email address, then you are right. That email address is IN our bouce list. 

    Result: 

    info@personalisedcakes.com.au is IN the bounce list  

    Reason(s) : 5.1.0 - Unknown address error 550-'Unrouteable address'

    Please confirm if this is your form: http://www.jotform.com/20372101411

    To prevent this from happening again, please whitelist Jotmails IP Addresses. Also, please try to set your form notifications "Sender Email" to noreply@jotform.com


    I hope this helps. Thanks

  • Profile Image
    ediblepi
    Answered on November 06, 2012 at 06:22 PM

    Hi Welvin,

     

    Thank you for your promplt reply - I appreciate you help.

     

    Thank you, that has worked and I have set the settings as you have advised.

     

    I am so glad its all working now , thank you!

     

    Kind regards

    Angela

  • Profile Image
    Welvin
    Answered on November 06, 2012 at 06:24 PM

    Hi Angela,

    I'm glad that it's working now. Please feel free to contact us anytime if you find any other issues with your form.

    Thanks

  • Profile Image
    ediblepi
    Answered on November 06, 2012 at 06:37 PM

    Hi Welvin,

     

    Thank you! You guys have the best service!

     

    Take care

    Angela

  • Profile Image
    Welvin
    Answered on November 06, 2012 at 06:38 PM

    You are welcome. It is our pleasure to help. Thanks