What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    JotForm Submission not being received in my email - Support Please assist.

    Asked by guest_23101564067042 on November 06, 2012 at 07:41 AM

    Hi JotForm Support,

    I am having trouble with my JotForm Submissions not being received in my email inbox. I can access them only from your website in my login page.

    It was working fine until I changed to my new site and my business Gmail went down. I have been searching throught the forum and found that someone with the same problem was on your bouce list. I think this has happened to my email address as my email was down for a few days and all incoming emails had bounced back.

     

    Can you please advise if this is the issue as I have tried resetting the email and selecting test but nothing comes to my email inbox.

    My form is installed correctly and works just fine on the website as well.

    Your assistance would be muchly appreciated.

     

    Kind regards

    Angela

     

     

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    JotForm Support

    Answered by Welvin on November 06, 2012 at 08:35 AM

    Hi Angela,

    If info@personalisedcakes.com.au is your email address, then you are right. That email address is IN our bouce list. 

    Result: 

    info@personalisedcakes.com.au is IN the bounce list  

    Reason(s) : 5.1.0 - Unknown address error 550-'Unrouteable address'

    Please confirm if this is your form: http://www.jotform.com/20372101411

    To prevent this from happening again, please whitelist Jotmails IP Addresses. Also, please try to set your form notifications "Sender Email" to noreply@jotform.com


    I hope this helps. Thanks

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    Answered by ediblepi on November 06, 2012 at 06:22 PM

    Hi Welvin,

     

    Thank you for your promplt reply - I appreciate you help.

     

    Thank you, that has worked and I have set the settings as you have advised.

     

    I am so glad its all working now , thank you!

     

    Kind regards

    Angela

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    JotForm Support

    Answered by Welvin on November 06, 2012 at 06:24 PM

    Hi Angela,

    I'm glad that it's working now. Please feel free to contact us anytime if you find any other issues with your form.

    Thanks

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    Answered by ediblepi on November 06, 2012 at 06:37 PM

    Hi Welvin,

     

    Thank you! You guys have the best service!

     

    Take care

    Angela

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    JotForm Support

    Answered by Welvin on November 06, 2012 at 06:38 PM

    You are welcome. It is our pleasure to help. Thanks