I can't access my forms and need to urgently

  • Eliza GUERRINI
    Asked on April 20, 2018 at 8:51 AM

    Hi,

    I can't access my forms and need to urgently as I am running an event at 4pm.  I am not receiving the 'forgot password' login email.


    Please send, thanks

    Eliza

  • amy
    Replied on April 20, 2018 at 9:38 AM

    I cannot find any JotForm account which is related to your email address: elizaguerrini@gmail.com

    Do you have the URL of the form? Have you embedded your form to any website? One of these information will be very helpful to find your account.

  • Eliza GUERRINI
    Replied on April 21, 2018 at 1:43 AM
    Hi Amy,
    Thanks for getting back to me.

    The URL for my form is:
    https://form.jotformeu.com/80803387688369
    Please let me know how I can access my info asap.
    Thank you!
    Eliza
    ...
  • liyam
    Replied on April 21, 2018 at 3:26 AM

    Hello Eliza,

    The form apparently is under a guest account and without an email address. I recommend to please create a free account with us then we can transfer the form to your newly created account.

    We shall look forward to your updates.

    Thanks.