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transactionsAsked on April 20, 2018 at 12:10 PM
I contacted support a few months ago about changing my username. I was told it was possible, but never heard back. I'd like to change it from "transactions" to Carroll Team
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Richie JotForm SupportReplied on April 20, 2018 at 12:22 PM
I checked your account and you have used PayPal as your payment method. To be able to change your username, we need you to downgrade/cancel your current subscription to free and then you can change your username.
GUIDE:-How-Can-I-Cancel-My-PayPal-Subscription
If your subscription is free now, you can manually change your username by going to your /myaccount/ Profile then username and click edit.
Hope this information helps.
Please let us know if we can be of further assistance.
Thank you.