Account: How to change username?

  • transactions
    Asked on April 20, 2018 at 12:10 PM

    I contacted support a few months ago about changing my username.  I was told it was possible, but never heard back.  I'd like to change it from "transactions" to Carroll Team

  • Richie JotForm Support
    Replied on April 20, 2018 at 12:22 PM

    I checked your account and you have used PayPal as your payment method. To be able to change your username, we need you to downgrade/cancel your current subscription to free and then you can change your username.

    GUIDE:-How-Can-I-Cancel-My-PayPal-Subscription

    If your subscription is free now, you can manually change your username by going to your /myaccount/ Profile then username and click edit.

    Account: How to change username? Image 1 Screenshot 20

    Hope this information helps.

    Please let us know if we can be of further assistance.

    Thank you.