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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    why do i get a popup captcha on submission

    Asked by justfundraising on November 06, 2012 at 11:56 AM


    When i submit my form, it stops at a blank page with only a captcha on it. once i fill it in it goes to my thank you page.

    My question is - why does this happen? why does it not go straight to my thank you page?


    thanks in advance

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    JotForm Support

    Answered by Welvin on November 06, 2012 at 12:08 PM


    This happen when your browsers javascript is disabled. Please check and enabled.


    Enable JavaScript in Mozilla Firefox

    How to turn JavaScript on usingGoogle Chrome

    Enable Active Scripting in Internet Explorer

    Or, this happen when you enter a wrong captcha passphrase. 

    I hope this solved your case. Thanks