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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    why do i get a popup captcha on submission

    Asked by justfundraising on November 06, 2012 at 11:56 AM

    Hi,

    When i submit my form, it stops at a blank page with only a captcha on it. once i fill it in it goes to my thank you page.

    My question is - why does this happen? why does it not go straight to my thank you page?

     

    thanks in advance

  • Profile Image
    JotForm Support

    Answered by Welvin on November 06, 2012 at 12:08 PM

    Hi,

    This happen when your browsers javascript is disabled. Please check and enabled.

    Guides:

    Enable JavaScript in Mozilla Firefox

    How to turn JavaScript on usingGoogle Chrome

    Enable Active Scripting in Internet Explorer

    Or, this happen when you enter a wrong captcha passphrase. 

    I hope this solved your case. Thanks