What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why didn't my subscription get cancelled?

    Asked by guest_23096621289055 on November 06, 2012 at 12:03 PM

    I contacted Jotform in early Oct.  I had subscribed to the Premium service in July, but constantly had trouble seeing my forms.

    By Sept the forms had nearly stopped coming in, just 1 or 2 a week, but I still couldn't access them most of the time from my Powerbook or my G4.

    Jotform asked for my account name and said they would put me back on to the "free status" and refund my last month and current payment.  and asked for the account name, which I sent immediately.

    So I was very surprised to get another notice from Plimus that they had taken another $9.95 for the month of November.

    Can someone please call me and straighten this out.

    thank you.

    Leslie Gray 413 625 9779

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    JotForm Support

    Answered by EduardoMendez on November 06, 2012 at 12:26 PM

    Hi there!

    My name is Ed and I would be glad to sort this out for you!

    Our apologies for the inconveniences!

    Please provide me your user name and I will process the refund and the cancellation of your subscription.

    Also, I am here in case you need help with your forms.

    I will wait for your reply.


    Note.  If you feel more confortable e-mailing us, please address it to my name in the subject line:

    Ed Mendez

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    JotForm Support

    Answered by EduardoMendez on November 06, 2012 at 12:32 PM

    BTW, our e-mail address:  support@jotform.com

    Please contact us, we'll be glad to sort this out for you!