Why didn't my subscription get cancelled?

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    guest_23096621289055
    Asked on November 06, 2012 at 12:03 PM

    I contacted Jotform in early Oct.  I had subscribed to the Premium service in July, but constantly had trouble seeing my forms.

    By Sept the forms had nearly stopped coming in, just 1 or 2 a week, but I still couldn't access them most of the time from my Powerbook or my G4.

    Jotform asked for my account name and said they would put me back on to the "free status" and refund my last month and current payment.  and asked for the account name, which I sent immediately.

    So I was very surprised to get another notice from Plimus that they had taken another $9.95 for the month of November.

    Can someone please call me and straighten this out.

    thank you.

    Leslie Gray 413 625 9779

  • Profile Image
    EduardoMendez
    Answered on November 06, 2012 at 12:26 PM

    Hi there!

    My name is Ed and I would be glad to sort this out for you!

    Our apologies for the inconveniences!

    Please provide me your user name and I will process the refund and the cancellation of your subscription.

    Also, I am here in case you need help with your forms.

    I will wait for your reply.

     

    Note.  If you feel more confortable e-mailing us, please address it to my name in the subject line:

    Ed Mendez

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    EduardoMendez
    Answered on November 06, 2012 at 12:32 PM

    BTW, our e-mail address:  support@jotform.com

    Please contact us, we'll be glad to sort this out for you!