Form won't submit- always states "There are incomplete required fields. Please complete them."

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    thebuzzmarketing
    Asked on November 06, 2012 at 12:07 PM

    Our online form always returns "There are incomplete required fields. Please complete them.", even if I fill every field.

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    Welvin
    Answered on November 06, 2012 at 12:28 PM

    Hi,

    I have check your web source code and I can see that you are embedding your form using full source codes. I therefore conclude that this is a conflict issue between your site scripts and jotform scripts.

    To solved this, please try embedding your form in iframe format (http://www.jotform.com/help/148-How-to-get-your-Form-s-Iframe-Code) and see if that helps or no then please get back to us for results.

    Thanks

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    thebuzzmarketing
    Answered on November 06, 2012 at 03:07 PM

    Thanks

    I still have the issue when testing the form on jotform.  Shouldn't it be working fine there?

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    NeilVicente
    Answered on November 06, 2012 at 03:52 PM

    Hello,

    I understand your need for a confirm input function. However, the email confirmation feature CANNOT be used for other data types.  I am referring to the field Federal Tax-Exempt ID # on your form which uses an email-type input field.

    This is exactly the reason why you're getting such an error. The Email Quick Tool was designed for email use only.

    To resolve the Incomplete required fields problem, you will have to revert back to using a regular text box for Federal Tax-Exempt ID #.

    Important note: Deleting a field removes submitted data for that particular field as well.

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    thebuzzmarketing
    Answered on November 06, 2012 at 07:46 PM

    Thank you so much for the help- I will try it out.

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    jonathan
    Answered on November 06, 2012 at 08:16 PM

    @thebuzzmarketing

    Please do update us when you can of the results.

    Thanks.

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    thebuzzmarketing
    Answered on November 07, 2012 at 12:17 PM

    That appears to have fixed the problem - thanks.  Is there a thread anywhere about setting up a form to verify information other than email? Also, is it possible to require a specific number of characters in a field?

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    NeilVicente
    Answered on November 07, 2012 at 12:33 PM

    Hello,

    Unfortunately, we do not have a built-in feature for verifying information other than email.

    I am afraid this cannot be accomplished without modifying the form's source code and applying a custom JavaScript solution. Try opening a separate thread for it - one of our able colleague's might be able to provide a solution for you, that is if you're okay with embedding full source codes as opposed to script embed or iFrame.

    Also, is it possible to require a specific number of characters in a field?

    If it's a regular text box field, the Max Size option is what you're probably looking for.

    For text area, it's the Entry Limit option

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    thebuzzmarketing
    Answered on November 07, 2012 at 01:17 PM

    What I am looking for is to require the user to enter an exact number of characters- no more, no less.

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    NeilVicente
    Answered on November 07, 2012 at 02:22 PM

    Sadly, we don't have the feature you're looking for.

    Sorry about that.

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    EduardoMendez
    Answered on November 07, 2012 at 02:35 PM

    To add to my colleague's response, 

    Here is a form where text boxes have been set side by side to require a number value.

    User would need to press the tab in order to move to the next box.  

    let us know if this helps!