Submit button not sending (r u bouncing?)

  • Profile Image
    guest_23103514987050
    Asked on November 06, 2012 at 12:27 PM

    i am trying to send email to sales@libroissue.com but I received nothing.

    Then I tried sending to egrosshans@gmail.com but I received nothing.

    The way I tested this is by clicking on test email button in jotform.

    After I click on test email a new window opens say email sent to (there is no name that follows)

    Here is the script


    <script type="text/javascript" src="http://form.jotformeu.com/jsform/23103280830340"></script>

    Thanks for your assistance 

  • Profile Image
    pinoytech
    Answered on November 06, 2012 at 12:43 PM

    Hi there,

    The reason why you didn't receive any email notification, because your email address is in our bounce list. Can you please whitelist JotMail's IP's Addresses and if the said issue still persists do let us know.

    http://jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Thank you!