What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My rates on my form are on US dollar. I don't understand why.

    Asked by capucinejerelookejedecore on November 06, 2012 at 12:44 PM
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    JotForm Support

    Answered by EduardoMendez on November 06, 2012 at 12:51 PM

    Hi there!

    I was looking at one of your forms and noticed that the currency is in Euros:

     

    Please let us know if the issue persists.

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    Answered by pinoytech on November 06, 2012 at 01:11 PM

    In addition to my colleague, deleting browser cache and cookies might solve the issue. However, if the said issue still persists, do let us know.

    Thank you!

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    Answered by capucinejerelookejedecore on November 06, 2012 at 01:23 PM
    Thank you for your answer. Le problème apparaît quand je rajoute des produits à vendre. Ils sont tous en US dollar. Sur le formulaire, ils apparaissent en euros. Est-ce normal ? Apparemment, je ne peux pas récupérer mes paiements via paypal et je cherche la raison. Merci pour votre réponse. Capucine
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    JotForm Support

    Answered by EduardoMendez on November 06, 2012 at 01:58 PM

    Hi there!

    You can change the currency of your products on the wizard.

    Please take a look at the image bellow and let us know if you need further assistance.

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    JotForm Support

    Answered by EduardoMendez on November 06, 2012 at 02:04 PM

    After further checking I notice that there is an issue with this.

    I am forwarding this to our dev team and they will update you with the resolution as soon as possible.

    Thank you for bringing this up to our attention!

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    JotForm Founder

    Answered by aytekin on November 22, 2012 at 04:56 AM

    Fixed now.