What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Can I retrieve forms that appear to be lost, and where are forms STORED???

    Asked by brerrabbi on November 06, 2012 at 07:10 PM

    Hi

    I built a form. It had six entries yesterday.  I downloaded the entries in the form of a report. I did not save the report.

    in the interim, I upgraded from a free account to a paid account. Using the same form, I now only seem to have ONE entry, number 7. What happened to the other six? Can I retrieve them somehow? 

    IF you download a report, does it eliminate the data from the database????????

     

    Thanks

    Noach

    Page URL:
    https://secure.jotform.us/form/22897099025161

    Screenshot
  • Profile Image
    JotForm Support

    Answered by Deygus on November 06, 2012 at 07:22 PM

    Hello, I deeply apologize to you for this inconvenience. Currently I can see and verify that you're account shows you've received 6 submissions with only 1 submission showing in the list. A first thought that comes immediately to mind is have you done anything to delete any of the these submissions?

  • Profile Image

    Answered by brerrabbi on November 06, 2012 at 07:23 PM

    To my knowledge, NO, i have not deleted the entries.

    I downloaded them yesterday; I did not expect that downloading them would delete them from the database.

  • Profile Image

    Answered by brerrabbi on November 06, 2012 at 07:24 PM

    IN addition, I upgraded from a free to a paid account; I wondered if perhaps that might have caused data loss. 

  • Profile Image
    JotForm Support

    Answered by Deygus on November 06, 2012 at 07:35 PM

    The account upgrades usually do not do this but it is possible that a slight glitch occurred but first I would like to rule out some of these possibilities with troubleshooting.

    Something I just came across in relation to a colleagues thread with a similar issue previously is you may want to try refreshing you submissions and if that doesn't help then please try logging into the server that your form which is physically located at http://form.jotform.us/ so try logging into jotform from here and then checking your submissions to see if they are viewable for you and let us know.

  • Profile Image

    Answered by brerrabbi on November 06, 2012 at 07:47 PM

    i did not know how to refresh, but i did add a new entry, and it showed up as number 8

  • Profile Image

    Answered by brerrabbi on November 06, 2012 at 07:50 PM

    but still no 1-6.

  • Profile Image

    Answered by brerrabbi on November 06, 2012 at 08:05 PM

    I will be able to reconstruct the data,since the forms were also being sent to me one by one.  Thank you for your assistance.

     

    I am concerned that this might happen again, however.  Can you let me know where the data is backed up, so I can reconstruct the database if necessary?

     

    Thanks

  • Profile Image
    JotForm Support

    Answered by jonathan on November 06, 2012 at 08:36 PM

    @brerrabbi

    Hi, JotForm data are stored in its own servers. However, JotForm do not store or keep historical data.. meaning, if you deleted a submissions it will be permanently deleted including the data. This is the reason when deleting your submissions, there is a prompt/warning message that appears about this.

    As a good practice for submissions backup, using the Dropbox and Google drive integrations automate this for the form.

    Hope this help. Please contact us again anytime if you have further concern.

    Thanks.

  • Profile Image

    Answered by brerrabbi on November 06, 2012 at 09:26 PM

    Can one legally keep secure information on Google Drive?

  • Profile Image
    JotForm Support

    Answered by liyam on November 06, 2012 at 10:06 PM

    Hello brerrabbi.  Yes, you can set some privacy settings on your Google Drive account.  You can read more on their Privacy and security on Google Drive page the details.

    In regarding of your missing submissions, before it went missing, did it ask for you to enter your password again on the submissions page?

    Thanks.

  • Profile Image

    Answered by brerrabbi on November 06, 2012 at 10:48 PM

    I am  talking about security at the level of protecting peoples social security number.

     

    and NO, i was not asked for the password again before the data disappeared. (I did not delete it.)

  • Profile Image

    Answered by jeanettebmz on November 06, 2012 at 11:02 PM

    As far as Google states on its page, the answer would be yes, regarding to protecting people's sensitive information such as SSN

    Today we had a slight glitch regarding to the correct counting and submissions view, however that should be fixed now, so please clear your browser's cache and log back in to see if the issue is now corrected on your side, otherwise let us know.