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AledajAsked on April 24, 2018 at 3:46 PM
On the bottom there is a email area where the individual filling out the form wants a copy, they are not receiving it? Is there a reason why?
Page URL: https://form.jotform.com/80925939035161 -
Richie JotForm SupportReplied on April 24, 2018 at 5:12 PM
I have checked your form and it seems you have not setup an autoresponder email notification. That is why your form users doesn't receive notification emails.
To add an autoreponder you need to go to your Settings>EMAILS the click autoresponder email.
Fore more information, you can check this guide:Setting-up-an-Autoresponder-Email
Please let us know if you have further questions.
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AledajReplied on April 26, 2018 at 7:43 AMJust did not solve the problem
Staff filling out the forms are still not receiving emails
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Richie JotForm SupportReplied on April 26, 2018 at 9:58 AM
I have checked your form again and you have added already the autoresponder email.
Can we have the submission iD or the name of the staff that filled your form but did not receive emails so that we can check it out?
Thank you.
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AledajReplied on April 26, 2018 at 10:43 AMMmuecke@duluthtransit.com
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AledajReplied on April 26, 2018 at 10:43 AMI got it but he did not
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BJoannaReplied on April 26, 2018 at 11:53 AM
You did not set your Autoresponder email correctly. Recipient email inside of the Autoresponder email settings has to be an email field from your form.
Change the Recipient email to E-mail Address and test the form again.
Explanation of Email Notification and Autoresponder Settings
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AledajReplied on April 27, 2018 at 8:43 AMThere are multiple recipients, when they enter their email address THAT is who it should go to, not myself?
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aubreybourkeReplied on April 27, 2018 at 9:30 AM
Yes thats correct. The autoresponder sends an automated reply to the users of your form. The recipient is an email field that your users fill in.
For example:
If you want to send a copy of the email to yourself, your team, your organization, etc you should use a notification email. Notification emails are not determined by the users of your form. The recipient email address for a notification must be hard coded to the notification.