What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    jpeg and jpg pictures wont upload, why?

    Asked by ALISN on November 07, 2012 at 05:38 AM


    We have a form in which images must be uploaded and yet only rarely does the form accept them. we have a 1MB restriction on the form and have limited to jpeg/jpg file types but still rarely do images upload.

    Any ideas?


    Page URL:

  • Profile Image
    JotForm Support

    Answered by mliz on November 07, 2012 at 06:23 AM

    I cloned and checked the form added in the page url included it appears that it does not have the jpg and jpeg extensions added to the accepted file types.

    Please add the extensions in the allowed filed types and then save the form. Just go to My Forms and Edit the form, in the menu bar you will see the Extensions just simply add jpg and jpeg to the list. The multiple file extensions can be separated with a comma.

    Please let us know if this works.


  • Profile Image
    JotForm Support

    Answered by mliz on November 07, 2012 at 06:40 AM

    Hi there,

    Please disregard my previous post, just now I was able to replicate the issue with the jpeg upload files. It's strange that this is happening, what I did with the cloned form is to delete and then re add the file upload field and then it should work.

    Please give this a try and let us know if this fixe the issue.