What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I'm getting a 404 error with the pdf link in email

    Asked by statweasel on November 07, 2012 at 08:59 AM

    I have a survey form that emails a pdf link when submitted. It's been working well up to last night at which point the pdf link started producing a "404 Not Found" followed by "file not found. pdf-submission" followed by the number.

    I also have jotform's dropbox integration turned on and the pdf of the submission DOES appear there. So the pdf is generating properly and the form is completing properly but the link has suddenly stopped functioning. Are there some changes I can make or is the problem on the jotform server end?


    Thanks!

     

    (A link sample with the error can be seen here: http://www.jotform.com/pdf-submission/218105642751157056 )

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    JotForm Support

    Answered by Deygus on November 07, 2012 at 09:29 AM

    Hello, I do apologize for this inconvenience this has caused and I would like to ask if you could please provide us with the link to the current form that this problem is occurring on so that we can investigate this problem for you.

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    Answered by statweasel on November 07, 2012 at 09:38 AM

    I'm sending in a private inquiry with the link... tx.

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    JotForm Support

    Answered by NeilVicente on November 07, 2012 at 10:04 AM

    @statweasel

    Please refer to my post on this related thread:

    http://www.jotform.com/answers/145270-HELP-404-Error-for-Form-Submissions#0

    Hope it helps.

    Regards

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    Answered by statweasel on November 07, 2012 at 10:15 AM

    Thanks Neil but the link you've provided doesn't work either :-(   Can you confirm that's the correct link - I see the jotform frame but no content on either Firefox or IE and on multiple machines. Just appears to be endlessly redirecting without ever pulling the support content!

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    Answered by statweasel on November 07, 2012 at 10:16 AM

    Thanks - got it!

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    Answered by outugo on November 07, 2012 at 10:39 AM

    I am having the same issue. 

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    JotForm Support

    Answered by NeilVicente on November 07, 2012 at 10:45 AM

    @outugo

    Our developers have recently rolled out updates to the My Forms section, and it seems like the PDF generator was changed.

    From now on, please use the following URL format to generate PDF submissions:

    http://www.jotform.me/server.php?action=getSubmissionPDF&sid={id}&formID=[FORMID]

    Replace [FORMID] with your form's actual ID. To generate a PDF link for a past submission, simply replace {id} with your form's submission ID.

    How to get the submission ID?

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    Answered by nfinityweb on November 08, 2012 at 11:35 AM

    This also worked for me:

    http://www.jotform.me/server.php?action=getSubmissionPDF&sid={id}

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    JotForm Support

    Answered by Welvin on November 08, 2012 at 11:37 AM

    Thank you for update, nfinityweb. We consider your help. Thank you