Why don't I receive my submissions?

  • Profile Image
    Maud Bekedam
    Asked on November 07, 2012 at 09:36 AM

    Hi, in the beginning I did receive the submissions. Now however, I am not receiving anything any more. It is not in my spam filter either. Can you please tell me where the submissions are send to? I would really like to get them back, is this possible?

    Thanks! Maud Bekedam

     

    Form URL: http://www.astromaud.nl/Astromaud/Complimentjes_Tips.html

    Form source code: <script type="text/javascript" src="//form.jotformeu.com/jsform/22744259923359"></script>

  • Profile Image
    pinoytech
    Answered on November 07, 2012 at 10:58 AM

    Hi,

    Sorry for the inconvenience that may have caused. Changing your form's notification Sender Email to noreply@jotform.com might solve the problem and whitelist JotMail's IP's Addresses to avoid rejection.

    https://cms.jotform.com/uploads/image_upload/image_upload/global/1452_save.png

    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Thank you!