Autoresponder email did not send for any of these entries??

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    BFISCCompConvenor
    Asked on April 26, 2018 at 07:49 AM

    We had over 70 entries for this competition. Unfortunately, the Autoresponder email did not go to anyone. It worked when I did the test. I have deleted the autoresponder email and created it again. But it still didn't send, when doing an entry in sandbox mode to check everything is working. I can not understand why it is not working????

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    Kevin_G
    Answered on April 26, 2018 at 10:11 AM

    I have just tested your form and I received the email autoresponder: 

    1524751633screenshot_01.png

    I have also checked your email history and the emails are showing up there as sent, you may also check this on your end following this guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History 

    Also, the emails may have ended up in the spam/junk folder, please kindly check this and mark them as not spam. 

    I hope this helps.