Payment confirmation is not displayed after submitting the form

  • Monica LIndhe
    Asked on April 26, 2018 at 8:34 AM

    I've paid Global Art Fair with my credit card and should finalize my order. But the page could not be found, see enclosed screenshot.


    Jotform Thread 1456220 Screenshot
  • gizem
    Replied on April 26, 2018 at 10:27 AM

    Your attached screenshot did not reach to our support forum. Could you view this thread in the browser and post your screenshot like in the below user guide?

    How to Post Screenshots to Our Support Forum

    Also, could you explain the problem you had with more details? Did you fill a form and could not make the payment? If so, could you share the form URL with us?

    If we can understand the exact problem, we can assist you better. We will be waiting for your reply.

  • Monica Lindhe
    Replied on April 26, 2018 at 10:36 AM

    1524753324Skärmklipp 2018 04 26 16 Screenshot 10


  • Monica LIndhe
    Replied on April 26, 2018 at 10:43 AM

    Hi! I paid, with my creditcard, the fee for the Global Art Fair in Amsterdam 2019. Everything went smooth until I should finalize it, then the webpage couldn't be found, and I don't know if the money reached the GAF. But it is taken from my account. 

    The URL I can see now is https://www.2checkout.com/checkout/purchase 

    1524753734Skärmklipp 2018 04 26 14 Screenshot 10now is https://www.2checkout.com/checkout/purchase

  • Kiran Support Team Lead
    Replied on April 26, 2018 at 11:51 AM

    It looks like that you have submitted the form http://www.jotformpro.com/form/80863199875980. Since the form is being managed by one of our users, we request you to check with the form owner for the payment related information. They can provide you with the information about your payment. 

    Thanks!