How do I see the responses and completed forms?

  • RebeccaJC
    Asked on April 26, 2018 at 9:55 AM

    I have recently received an email to say someone has completed my survey but i cant see the responses the forms just come back blank, and i require the information asap for my dissertation project for university.


    Please could somebody contact with me on how i get to view the responses? 

  • Welvin Support Team Lead
    Replied on April 26, 2018 at 11:17 AM

    I'm sorry, but I cannot find the logs of the submissions that you are referring. The fields are not required, so maybe someone mistakenly submitted the form. You may consider making the fields as required, so they cannot skip it before submitting the form.

    The required option is in the field properties. See screenshot:

    How do I see the responses and completed forms? Image 1 Screenshot 20

  • RebeccaJC
    Replied on April 27, 2018 at 3:43 PM
    Hi Thanks for getting back to me i can see when i log into my account it
    says i have two submissions, would that be the filled in forms?
    when people fill in the forms were would the responses be sent?
    ...
  • Nik_C
    Replied on April 27, 2018 at 4:19 PM

    Yes, submissions are responses that you received through your form, you can view them by following: https://www.jotform.com/help/269-How-to-View-Form-Submissions

    In order to receive submissions via email, you have to have Notifier set up, here is how you can do that: https://www.jotform.com/help/25-Setting-up-Email-Notifications

    If you need any further assistance, please let us know.

    Thank you!

  • RebeccaJC
    Replied on April 27, 2018 at 5:43 PM
    Thanks Nick for getting back to me, i have tried everything you suggested
    but the forms just come up blank as though nobody has completed them. this
    is very worrying as i require this information for my project that is due
    in 2 weeks.
    ...
  • jonathan
    Replied on April 27, 2018 at 7:03 PM

    I made a test submission using your form https://www.jotformeu.com/form/81007888684368

    1524870004zzz 2018 04 28 06 Screenshot 10


    Can you please check on your form View Submission panel if my test submission shows.  Let us know if still not showing.

    Please take note that you have set your data to use EU Datacenter

    1524870121zzz 2018 04 28 06 Screenshot 21

    which means that in the View Submissions page, you must be on the EU domain.

    Contact us anytime if issue persist.




  • RebeccaJC
    Replied on April 28, 2018 at 11:43 AM
    Thanks
    I can now see the information, much appreciated.
    Kind Regards
    Rebecca
    ...