- jcsportfishingAsked on November 07, 2012 at 02:41 PM
problems with my contact form on my website. Messages from contact form are not going to my intended email. I have tested the contact form and pointed to another email and it works fine. The email I want to use i have been using for months with no problems. Then all the sudden the contact form started not to work. Maybe you can help.
Website is jcsportfishing.com and I was pointing the contact form to this email: email@example.com I have changed email till I fix the problem. I need to point to this email: firstname.lastname@example.org
Please help me as I lose business daily from this problem
- JotForm SupportMike_TAnswered on November 07, 2012 at 02:56 PM
Thank you for contacting us.
Your email@example.com email address was added to our bounced list, because of block from your mail service provider.
Reason(s) : 5.1.0 - Unknown address error 550-'5.7.1 - 126.96.36.199 Blacklisted. If this rejection is in error please go to http://www.mailcentro.com/blacklist.asp?ip=3D188.8.131.52 to clear your IP from the Blacklist.'
Now we have removed your email from the bounced list, so you can change the recepient. However, we can not guarantee that your mail provider will not block the messages from us again.
I would like to recommend you to contact your mail service provider in order to whitelist our addresses:
Alternatively, you may add a mail forward from your @gmail account to your @caboguide.zzn.com account.
If you need any further assistance, please let us know. We can also mark this thread as private.