What should we do if we need to receive 20-25 more payments?

  • Pkile29
    Asked on April 26, 2018 at 1:41 PM

    I upgraded my account to the level that allows 100 PayPal transactions per month. If I need more transactions than that - but just 20-25 or even less, what do I do?


    thank you 

    Tricia 

  • Victoria_K
    Replied on April 26, 2018 at 3:09 PM

    Hello Tricia,

    Unfortunately, we cannot adjust subscription plans. But, if you expect to receive more payments on certain periods of time, I can suggest upgrading higher only for that months or when you've reached the payments limit. You can keep Silver plan rest of time. Also, I would like to mention that our long-term subscriptions are discounted, so one month of yearly subscription is cheaper in comparison to monthly subscription. You can review discounted amounts on the billing page of your account when you click Upgrade: https://www.jotform.com/myaccount/billing

    While we realize such limits may seem to be unfair, we trust you will understand why we can't increase them. We simply refuse to compromise on the high quality of our products.

    We're the first, and the only online form building platform to provide the highest level of security possible to our users. JotForm is Payment Credit Industry Data Security Standard (PCI DSS) Service Provider Level I certified, the highest security available for a business that collects payments from, and integrates with credit cards.

    Please let us know if there is anything else we could assist with.

    Thank you!

  • Victoria_K
    Replied on April 27, 2018 at 3:33 AM

    Hello,

    I am very sorry, but I forgot to mention that we offer 50% discount for educational and non-profit organizations. If you do belong to one of those, you can submit your application via the following links:

    https://www.jotform.com/education/pricing/ 

    https://www.jotform.com/nonprofit/pricing/ 

    We will review the application and upon approval, you will receive an email with the instructions on how to upgrade your account. 

    Thank you!