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  • Profile Image

    stopped getting forms forwarded

    Asked by sbquality on November 08, 2012 at 01:07 AM

    Hello,

    We wondered why we were not getting business from the form.  It used to work. When I tried myself nothing came. I logged in and saw several unforwarded forms.  We never thought to look at this until now.  Why are the forms not being sent  to us and how do I cure it?  Ot appears the email address is still on file within the form.

    Thanks,

    Scott

    www.qcash123.com

  • Profile Image
    JotForm Support

    Answered by idarktech on November 08, 2012 at 02:06 AM

    Hi Scott,

    Your emailed ended up to the bounce list due to the following reason:

    Reason(s) : 5.4.7 - Delivery expired (message too old) 554-'imta27.emeryville.ca.mail.c= omcast.net comcast 199.127.232.182 Comcast Blocked for spam. Please see htt= p://postmaster.comcast.net/smtp-error-codes.php#BL000000'

    It seems like your email service provider started to blocked message coming from us. I have now removed your email from the bounce list so hopefully it should start working again.

    To avoid this from happening again, we'd suggest you to whitelist the following IP's to your email service provider side.

    188.138.116.138

    107.20.173.204

    174.34.57.218

    174.34.57.216

    174.34.57.214

    174.34.57.219

    208.117.50.251

    85.25.117.56

    Feel free to let us know if you have any other questions or concerns. Our apologies for the inconveniences caused. Thanks!