What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My submissions are not coming through?

    Asked by snoodlenoodle1 on November 08, 2012 at 07:36 AM

    Hi there,

    I just created a simple 'Join our newsletter' form and the submissions just don't seem to be coming through to my inbox in Outlook.  I have checked the email address normally to make sure that emails are getting through and everything seems to be working fine.  But when I make a submssion on the form, the jotform email just doesn't work.  The email addresss that I have nominated is: info@virtualwings.com.au 

    If you could please have a look at this and let me know why this is happening it would be greatly appreciated...


    kindest regards


    Page URL:

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    JotForm Support

    Answered by NeilVicente on November 08, 2012 at 07:53 AM

    Please accept our apologies for any inconvenience caused.

    It looks like notifications whose Sender Email is set to noreply@jotform.com are not working.

    I have already reported this problem to our developers. In the meantime, configure your notification to use Email as Sender Email.


    Hope this helps.

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    JotForm Support

    Answered by NeilVicente on November 08, 2012 at 07:58 AM

    By the way, according to my tests, notifications from noreply@jotform.com take a little longer but they surely are being delivered.

    Can you please confirm if that's the case on your end?