My submissions are not coming through?

  • Profile Image
    snoodlenoodle1
    Asked on November 08, 2012 at 07:36 AM

    Hi there,

    I just created a simple 'Join our newsletter' form and the submissions just don't seem to be coming through to my inbox in Outlook.  I have checked the email address normally to make sure that emails are getting through and everything seems to be working fine.  But when I make a submssion on the form, the jotform email just doesn't work.  The email addresss that I have nominated is: info@virtualwings.com.au 

    If you could please have a look at this and let me know why this is happening it would be greatly appreciated...

     

    kindest regards

    Louie

  • Profile Image
    NeilVicente
    Answered on November 08, 2012 at 07:53 AM

    Please accept our apologies for any inconvenience caused.

    It looks like notifications whose Sender Email is set to noreply@jotform.com are not working.

    I have already reported this problem to our developers. In the meantime, configure your notification to use Email as Sender Email.

     

    Hope this helps.

  • Profile Image
    NeilVicente
    Answered on November 08, 2012 at 07:58 AM

    By the way, according to my tests, notifications from noreply@jotform.com take a little longer but they surely are being delivered.

    Can you please confirm if that's the case on your end?