Cannot register

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    guest_23124729388056
    Asked on November 08, 2012 at 11:20 AM

    Cannot enter any information in the 'User Name' field. 

    Other fields are fine. Using Internet Explorer.

    Why cant I create an account?

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    Welvin
    Answered on November 08, 2012 at 11:33 AM

    Hi,

    What version of IE are you using? I was not able to reproduce your issue;

    Please try clearing your page cache or use different browser.

    Thanks

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    guest_23124729388056
    Answered on November 08, 2012 at 11:48 AM

    Windows XP

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    Welvin
    Answered on November 08, 2012 at 11:49 AM

    Please try using a different browser to see if that help or no so we can invistigate this issue.

    Thanks

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    guest_23124729388056
    Answered on November 08, 2012 at 11:54 AM

    I dont mean to be difficult, but if I do not wish to use another browser, will I not be able to continue to use JotForm?

    I have a few accounts with JotForm and one Paid Account. Will JotForm no longer work with Internet Explorer?

     

  • Profile Image
    guest_23124729388056
    Answered on November 08, 2012 at 12:05 PM

    Ok... I used Chrome browser and it did work.

    However, I would like to know why this is not working on Internet Explorer?

    Hate to lose the ability to use JotForm on Explorer. It is what I am used to using, ya know...

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    Welvin
    Answered on November 08, 2012 at 12:06 PM

    I am sorry, I just want you to try using different browser to see if the issue still persist so we can escalate this issue to our developers.

    Also, have you already tried flushing your IE caches and cookies?

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    Welvin
    Answered on November 08, 2012 at 12:13 PM

    Okay. Upon further checking, I can reproduce the said issue both IE 7 and 8 using Windows XP. A ticket has been open pertaining to this issue. Please stay tune for the updates about this.

    Thanks for your cooperation.