Why should I manually accept form submissions?

  • Profile Image
    Asked on April 30, 2018 at 02:28 PM

    I went into my jot form had more than a dozen that i needed to manually accept.  Did these registration go though on the payment?  I am not sure what the glitch was and just realized I had to manually accept these. what is this?

  • Profile Image
    Answered on April 30, 2018 at 03:40 PM


    Unfortunately, I am not sure if I understand your question in full. Do you mean that you are manually accepting Incomplete Payments for your form? 

    I have checked your form https://www.jotform.com/72434041196149 and can't find any successfull payment in it's submissions. Have you received those payments on your PayPal account?

    Usualy, if you receive an incomplete payment, it means that your respondent has filled out a form and was redirected to the payment processor, but payment was not processed because the user has changed his/her mind and left that page. 

    Related guide: Paypal-Incomplete-Payments-FAQ

    Hope this helps. But, do get back to us if not.

    Thank you.

  • Profile Image
    Answered on July 05, 2019 at 02:38 PM

    Hello, I cannot get on to your web site form unless I’m on my phone network.

    i searches and done everything on line but none has fixed the issue.

    can someone tell me what I need to do to see jotform account from my network?

    It’s been 3 days since I am not able to access 

    i use Comcast 

  • Profile Image
    Answered on July 05, 2019 at 02:51 PM

    We have moved your new question to separate thread: https://www.jotform.com/answers/1881483