Iframe embed Widget: HTML report "error, you're not authorized"

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    FTYC
    Asked on April 30, 2018 at 03:06 PM

    I was happy to find a set of instructions on how to set up a silent auction form using Jotform. I set up the form for our association last week. It was meant to show the latest bid, and appeared to work fine on my computer.

    However, when we were at the event, nobody was able to see the bids on their phones - when we accessed it there, it said 'Error - you're not authorized', so we had to go with a paper system at the last minute.

    For future reference, how do we fix this, or is it something we can't really do with Jotform?

    Thanks for your help.

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    Richie_P
    Answered on April 30, 2018 at 04:21 PM

    With your HTML table listing report, did you use password protection ?

    To view reports in public, you need to disable password protection.

    Guide:-How-to-Create-an-HTML-Table-Listing-Report

    Please give it a try and let us know how it goes.

    Thank you.


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    FTYC
    Answered on April 30, 2018 at 06:33 PM

    1525129147Screen Shot 2018-04-30 at 4.30

    1525129113Screen Shot 2018-04-30 at 4.30

    No, password protection isn't selected. 

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    John_Benson
    Answered on April 30, 2018 at 11:14 PM

    Sorry for the inconvenience.

    I checked your account settings privacy and you need to disable these options:

    1. Require log-in to see submissions.

    2. Require log-in to view uploaded files.

    152514440145y6f.png

    After that, please test it on a different device without accessing any JotForm account. If the issue still persists, please let us know so we can investigate it further.

    Thank you.

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    FTYC
    Answered on May 01, 2018 at 03:41 PM

    Thanks, that's probably the issue.

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    Richie_P
    Answered on May 01, 2018 at 03:54 PM

    Please give the solution given by my colleague a try and let us know if the issue persist so that we can check it further.

    Thank you.