What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form submission notification

    Asked by creativo on November 08, 2012 at 12:40 PM

    Hi Guys,

    For some reason, I am still not getting notified when someone submits a form. Can you help me fix this?


    Thanks, Dan

    Page URL:

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    JotForm Support

    Answered by NeilVicente on November 08, 2012 at 01:05 PM

    Your form has two notifications going out to two different email addresses. Are you not receiving submissions on both emails?

    Can you please try setting both notifications' Sender Email to noreply@jotform.com? Afterwards, submit your live form to test.

    Let me know what your results are so we can take extra troubleshooting steps if needed.

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    Answered by creativo on November 08, 2012 at 01:10 PM
    That seemed to work, thanks!