What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Free service with over 100 form submissions

    Asked by guest_23125184080041 on November 08, 2012 at 01:19 PM

    What happens if a customer of ours is using your free form service and they have over 100 form submissions or over 100mb of data used?

    Will you automatically charge their credit card and continue allowing forms to come through or do you stop form submission?

    This could be a problem for our customer because they do not want to pay over $100 a year for form service especially if they only get 50-80 forms submitted to them, yet if there is one or two months where they get over 100 forms submitted, they do not want to miss a request for work.

    Craig

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    JotForm Support

    Answered by NeilVicente on November 08, 2012 at 01:27 PM

    Craig,

    When your account reaches the 100 monthly submission limit, your forms will be disabled at the end of the day, or at exactly 12 midnight Eastern Time. When a form is disabled, it will not be available for use, i.e., users cannot submit information.

    You can either upgrade your account right away to enjoy continuous service, or wait until your limits are reset on the first day of the following month.

    By the way, we will automatically send you an email notice once your account approaches near the limit, at 90 submission count.

    A user can easily upgrade whenever needed, but bear in mind that a subscription is recurring. Downgrading is as easy as upgrading though, so that should not be a problem.