Form edits does not reflect right away when opening the direct link

  • scotansgeulaiche
    Asked on May 1, 2018 at 8:24 AM

    When editing forms on Firefox, I find that changes are not always processed.  For example, if I choose which is the default option choice in a dropdown, then view the form (open in a different tab in the same browser and hit F5 refresh) then this change is not implemented.  More importantly, if I have changed the Conditions Logic (show or hide), the effect on the form is not altered. I have altered teh logic then hit "save changes", then returned to the open form in another tab and hit refresh (F5).

    I  have tried deleting cookies and cache in the browser, but the results seem inconsistent.  I have tried using a different browser (one that has not yet visited the form page) and the change is implemented there, but then soon has the same 'persistence' issue.  Is there a way to reload the form each time I have made a change?

  • Vanessa_T
    Replied on May 1, 2018 at 10:44 AM

    During active form editing, I suggest you do a Hard Refresh so your browser will fetch the most recent changes. You can do this by pressing either of the combinations below:

    1. Ctrl + F5 (reload button)

    2. Ctrl + Shift + R

    Form edits does not reflect right away when opening the direct link Image 10

    Browsers saves cache of your site (form) in order to load your page faster. Sometimes your changes don't register right away into your browser due to caching.

     

    Additionally you can refresh your Form Cache by following this guide: https://www.jotform.com/help/229-How-to-Clear-Your-Form-Cache