What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I have jotform attached to biz website. Account needs to be changed to maiden name

    Asked by Kathy McClare on February 22, 2011 at 10:39 AM

    I have a registration form and payment option (managed by Plimus??)  attached to my website.  I realize now that the submissions for payment are going to a former and now defunct PayPal account under Kathy DiMartino. How can I make changes so that payments go to correct account? I will contact PayPal also.  

    I cannot recall my jotform username, password etc...  

    Former info :  Kathy DiMartino   kathydimartino@mac.com

    current info  :  Kathy McClare     kmcc@me.com

    Thank you--- our camp is 3/26 and registration is underway.  The things you find out when you think everything is in order. LOL!

    Kathy McClare

    Form is on EVENTS page below poster...

    Page URL:
    www.justmyfitnessnow.com

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    JotForm Founder

    Answered by aytekin on February 23, 2011 at 07:05 AM

    Open your registration form on the form editor. Then, click on the PayPal integration field to select it. You will see a wizard icon on the right side. Click on that and you will see the email address of the PayPal account. Change that, continue to the next steps, complete wizard and save your form.

    You do not need to update the form code on your site for this change. It should just start sending users to the new paypal account's payment page as soon as you save your form.