Not getting mail

  • Profile Image
    m4declare1
    Asked on November 08, 2012 at 03:27 PM

    Hi Im not getting my emails from the forms please help

     

    Not getting emails:

    1 Let's Make A Deal

    2 Producers Product Submit

    3 Reply To Let's Make A Deal

  • Profile Image
    pinoytech
    Answered on November 08, 2012 at 03:35 PM

    Hi there,

    By changing your form's notification Sender Email to noreply@jotform.com might solve the problem. Please take a look at this guide: http://www.jotform.com/answers/131039-Why-dont-I-receive-the-notification-email

    If you need further assistance, do let us know.

    Thank you!

     

  • Profile Image
    m4declare1
    Answered on November 08, 2012 at 04:18 PM

    Still not working......

  • Profile Image
    Mike_T
    Answered on November 08, 2012 at 04:30 PM

    According to our logs the messages are being sent. Please contact your mail service administrator to check why you are not receiving them.

    When you used custom sender email:

    /var/log/mail.log:Nov 8 15:34:59 yang sm-mta[29310]: qA8KYwTo029308: to= l*******@l*********.com , delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=123180, relay=loopdealer.com. [199.230.52.232], dsn=2.0.0, stat=Sent (OK id=1TWYoU-0005fn-E3)

    When the sender was changed to noreply@jotform.com

    /var/log/jotform/amazonSES.log:[08/Nov/2012:16:14:04 -0500] 12223527202 AmazonSES Sent email to l*******@l*********.com - MessageID:0000013ae1df613b-6d0c6095-0c5f-4309-bffd-8bfd443245df-000000 - RequestId:3943a812-29e9-11e2-bbb1-6183a14e0717

    Currently, we use Amazon SES service to send the messages with noreply@jotform.com sender.

    Please feel free to contact us if you need any further assistance.

  • Profile Image
    m4declare1
    Answered on November 08, 2012 at 04:45 PM

    Did a rebot, it's now working Thanks

  • Profile Image
    Mike_T
    Answered on November 08, 2012 at 04:46 PM

    We are happy to hear that. Thank you for using our services.