What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Not getting mail

    Asked by m4declare1 on November 08, 2012 at 03:27 PM

    Hi Im not getting my emails from the forms please help

     

    Not getting emails:

    1 Let's Make A Deal

    2 Producers Product Submit

    3 Reply To Let's Make A Deal

    Page URL:
    http://www.loopdealer.com

  • Profile Image

    Answered by pinoytech on November 08, 2012 at 03:35 PM

    Hi there,

    By changing your form's notification Sender Email to noreply@jotform.com might solve the problem. Please take a look at this guide: http://www.jotform.com/answers/131039-Why-dont-I-receive-the-notification-email

    If you need further assistance, do let us know.

    Thank you!

     

  • Profile Image

    Answered by m4declare1 on November 08, 2012 at 04:18 PM

    Still not working......

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    JotForm Support

    Answered by Mike_T on November 08, 2012 at 04:30 PM

    According to our logs the messages are being sent. Please contact your mail service administrator to check why you are not receiving them.

    When you used custom sender email:

    /var/log/mail.log:Nov 8 15:34:59 yang sm-mta[29310]: qA8KYwTo029308: to= l*******@l*********.com , delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=123180, relay=loopdealer.com. [199.230.52.232], dsn=2.0.0, stat=Sent (OK id=1TWYoU-0005fn-E3)

    When the sender was changed to noreply@jotform.com

    /var/log/jotform/amazonSES.log:[08/Nov/2012:16:14:04 -0500] 12223527202 AmazonSES Sent email to l*******@l*********.com - MessageID:0000013ae1df613b-6d0c6095-0c5f-4309-bffd-8bfd443245df-000000 - RequestId:3943a812-29e9-11e2-bbb1-6183a14e0717

    Currently, we use Amazon SES service to send the messages with noreply@jotform.com sender.

    Please feel free to contact us if you need any further assistance.

  • Profile Image

    Answered by m4declare1 on November 08, 2012 at 04:45 PM

    Did a rebot, it's now working Thanks

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    JotForm Support

    Answered by Mike_T on November 08, 2012 at 04:46 PM

    We are happy to hear that. Thank you for using our services.