- m4declare1Asked on November 08, 2012 at 03:27 PM
Hi Im not getting my emails from the forms please help
Not getting emails:
1 Let's Make A Deal
2 Producers Product Submit
3 Reply To Let's Make A DealPage URL:
- pinoytechAnswered on November 08, 2012 at 03:35 PM
By changing your form's notification Sender Email to firstname.lastname@example.org might solve the problem. Please take a look at this guide: http://www.jotform.com/answers/131039-Why-dont-I-receive-the-notification-email
If you need further assistance, do let us know.
- m4declare1Answered on November 08, 2012 at 04:18 PM
Still not working......
- JotForm SupportMike_TAnswered on November 08, 2012 at 04:30 PM
According to our logs the messages are being sent. Please contact your mail service administrator to check why you are not receiving them.
When you used custom sender email:
/var/log/mail.log:Nov 8 15:34:59 yang sm-mta: qA8KYwTo029308: to= l*******@l*********.com , delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=123180, relay=loopdealer.com. [220.127.116.11], dsn=2.0.0, stat=Sent (OK id=1TWYoU-0005fn-E3)
When the sender was changed to email@example.com
/var/log/jotform/amazonSES.log:[08/Nov/2012:16:14:04 -0500] 12223527202 AmazonSES Sent email to l*******@l*********.com - MessageID:0000013ae1df613b-6d0c6095-0c5f-4309-bffd-8bfd443245df-000000 - RequestId:3943a812-29e9-11e2-bbb1-6183a14e0717
Currently, we use Amazon SES service to send the messages with firstname.lastname@example.org sender.
Please feel free to contact us if you need any further assistance.
- m4declare1Answered on November 08, 2012 at 04:45 PM
Did a rebot, it's now working Thanks
- JotForm SupportMike_TAnswered on November 08, 2012 at 04:46 PM
We are happy to hear that. Thank you for using our services.