What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Account reset information not sending

    Asked by guest_23134484503044 on November 09, 2012 at 10:08 AM


    I hate to bother you witha  question that's not really about the form builder, but I recently set up an account for a client and when I switched the primary email to her's she stopped getting notification of completed forms (she completed several as a test). I attempted to send her a password reset email (aminster@nye-tech.com) but she has not received any of the ones I have sent to her. Please let me know if you can assist us in this matter.



    Joe Lott

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    JotForm Support

    Answered by Welvin on November 09, 2012 at 10:18 AM

    Hi Joe,

    Please ask your client to check his email address, aminster@nye-tech.com inbox. I have initiated a reset password option to the said email address. I hope it goes through.

    Also, please try to ask your client to validate the said email address if that was existing or have not been mispelled.

    Thank you.