- guest_23134484503044Asked on November 09, 2012 at 10:08 AM
I hate to bother you witha question that's not really about the form builder, but I recently set up an account for a client and when I switched the primary email to her's she stopped getting notification of completed forms (she completed several as a test). I attempted to send her a password reset email (email@example.com) but she has not received any of the ones I have sent to her. Please let me know if you can assist us in this matter.
Joe LottPage URL:
- JotForm SupportWelvinAnswered on November 09, 2012 at 10:18 AM
Please ask your client to check his email address, firstname.lastname@example.org inbox. I have initiated a reset password option to the said email address. I hope it goes through.
Also, please try to ask your client to validate the said email address if that was existing or have not been mispelled.