Account reset information not sending

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    Asked on November 09, 2012 at 10:08 AM


    I hate to bother you witha  question that's not really about the form builder, but I recently set up an account for a client and when I switched the primary email to her's she stopped getting notification of completed forms (she completed several as a test). I attempted to send her a password reset email ( but she has not received any of the ones I have sent to her. Please let me know if you can assist us in this matter.



    Joe Lott

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    Answered on November 09, 2012 at 10:18 AM

    Hi Joe,

    Please ask your client to check his email address, inbox. I have initiated a reset password option to the said email address. I hope it goes through.

    Also, please try to ask your client to validate the said email address if that was existing or have not been mispelled.

    Thank you.