What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Folders for our forms have gone missing. Can you help?

    Asked by TMRegionals on November 09, 2012 at 12:10 PM

    We have a lot of forms, which we've been grouping into folders. Today these folders appear to have disappeared.

    Forms are still there, just no longer ordered.

    Thanks,

    Heather

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    JotForm Support

    Answered by NeilVicente on November 09, 2012 at 12:38 PM

    Hi Heather,

    We are on the process of rolling out the updated My Forms interface. This interface is brand new and is unlike the old one which is laden with bugs - one of which is the disappearing folders issue.

    I am not sure if we can bring back the missing folders - that I will have to confirm with our developers.

    If your account still isn't updated yet (i.e., still using old My Forms), I ask you to please patiently wait for it. We promise you that it is worth waiting for.

  • Profile Image

    Answered by TMRegionals on November 09, 2012 at 12:46 PM

    Hi there,

    Thanks for the response. I shall sit tight.

    When will we know when we've had the update? What should we look out for?

    Thanks,

    Heather

  • Profile Image
    JotForm Support

    Answered by NeilVicente on November 09, 2012 at 12:57 PM

    The brand new interface looks entirely different. Our developers are implementing the update based on alphabetical order.

    I am not quite sure which letter we are on now, but we started with A last Nov 7. Since your username is in the later part of the alphabet, it may take a while for your turn :)

    In the meantime, you can easily access the forms you need by using the search function:


    Best regards