Folders for our forms have gone missing. Can you help?

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    TMRegionals
    Asked on November 09, 2012 at 12:10 PM

    We have a lot of forms, which we've been grouping into folders. Today these folders appear to have disappeared.

    Forms are still there, just no longer ordered.

    Thanks,

    Heather

  • Profile Image
    NeilVicente
    Answered on November 09, 2012 at 12:38 PM

    Hi Heather,

    We are on the process of rolling out the updated My Forms interface. This interface is brand new and is unlike the old one which is laden with bugs - one of which is the disappearing folders issue.

    I am not sure if we can bring back the missing folders - that I will have to confirm with our developers.

    If your account still isn't updated yet (i.e., still using old My Forms), I ask you to please patiently wait for it. We promise you that it is worth waiting for.

  • Profile Image
    TMRegionals
    Answered on November 09, 2012 at 12:46 PM

    Hi there,

    Thanks for the response. I shall sit tight.

    When will we know when we've had the update? What should we look out for?

    Thanks,

    Heather

  • Profile Image
    NeilVicente
    Answered on November 09, 2012 at 12:57 PM

    The brand new interface looks entirely different. Our developers are implementing the update based on alphabetical order.

    I am not quite sure which letter we are on now, but we started with A last Nov 7. Since your username is in the later part of the alphabet, it may take a while for your turn :)

    In the meantime, you can easily access the forms you need by using the search function:


    Best regards