Subscription: downgrade to a lower package

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    dignity14
    Asked on May 03, 2018 at 02:26 PM

    I want to downgrade to a lower package NOT a free one. Cancelling my subscription for which i paid $99 this morning and signing up for a new plan means i have to pay AGAIN for the new plan. How can I avoid having to pay twice in the same period?



    This is a re-post of a comment on How Can I Cancel My PayPal Subscription?

  • Profile Image
    Richie_P
    Answered on May 03, 2018 at 03:26 PM

    Unfortunately, if you have used PayPal as your payment method it cannot automatically pro-rate your account when you downgrade your subscription and upgrade again to a lower plan.

    You need to cancel your current subscription through PayPal and after you have successfully canceled the subscription you can upgrade to a new subscription.

    Do note that we can process a refund after you have successfully canceled your previous subscription.

    GUIDE:-How-Can-I-Cancel-My-PayPal-Subscription

    You can avoid this if you use Credit Card/Stripe to pay your subscription.

    Hope this information helps.

    Please let us know if you have further questions.

    Thank you.