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dignity14Asked on May 3, 2018 at 2:26 PM
I want to downgrade to a lower package NOT a free one. Cancelling my subscription for which i paid $99 this morning and signing up for a new plan means i have to pay AGAIN for the new plan. How can I avoid having to pay twice in the same period?
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Richie JotForm SupportReplied on May 3, 2018 at 3:26 PM
Unfortunately, if you have used PayPal as your payment method it cannot automatically pro-rate your account when you downgrade your subscription and upgrade again to a lower plan.
You need to cancel your current subscription through PayPal and after you have successfully canceled the subscription you can upgrade to a new subscription.
Do note that we can process a refund after you have successfully canceled your previous subscription.
GUIDE:-How-Can-I-Cancel-My-PayPal-Subscription
You can avoid this if you use Credit Card/Stripe to pay your subscription.
Hope this information helps.
Please let us know if you have further questions.
Thank you.