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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    HELP \ I can't receive notification by email...

    Asked by winsberry on November 10, 2012 at 12:07 AM

    Hello,

     

    Today I discovered that latest submissions of my forms I didn't receive any notification by email that to this form attached. It has been worked ok when this form was built, but now something happened...

     

    Can you help and check the reason of this issue and let us know how to improve it?

     

    Thank you!

    Page URL:
    http://www.jotformeu.com/form/23093510898358

  • Profile Image
    JotForm Support

    Answered by NeilVicente on November 10, 2012 at 02:54 AM

    Hello,

    Have you check your email's spam folder for the missing notifications? I have tested your form by  adding my own email address as its recipient and submitting it afterwards.

    I had no problems receiving the email, so if you did not receive anything after my test, perhaps the problem lies on your server's end. If that's the case, I recommend adding our server IP's to your host's whitelist. Please contact your host for assistance in this regard.

    Get back to us if the problem persists even after following my suggestion above.

    Thanks!